We Empower

In leaving the clinic for the National Conference in Denver, I have to say I was nervous in the magnitude of tasks that I was placing on a new assistant manager. I empowered Wendy Williams to run the clinic while I was gone, and she really showed up in a big way. Not only did Wendy accomplish all tasks dedicated to her, but she exceeded all goals for the week. She had the entire clinic rallied around her with support and had her back in achieving the goals she gave them. We had less callouts, a higher percentage of enhancements sold, retail was great, and the list continues. It was as if she had done this for years. I could not be prouder of Wendy, her integrity, and her constant support. Having her work alongside me is priceless. We are blessed at Massage Envy Flowood to have her on our team.

Krista Brown volunteered to be on a panel for driving traffic at Palm Beach Tan Conference. She set up a time to brainstorm prior to ensure she has valuable content to share. I appreciate her taking the initiative to represent our group so well!

Sometimes we look at things and people around us to see who and what would empower us daily. I would say sometimes we do not look at the ones who work the hardest and really take pride in our company. I just want to say that Catherine Sullivan and Chris Taylor go way beyond to empower us daily in the jobs that we do. They ask us the question of how we would take care of that client or employee and have us think for ourselves the best way to take care of people. They CARE!!! The pace is set: “teach by leading by example.” I have heard several DMs, GMs, and other employees talk about how the two have helped them. I would say from all of us that Catherine and Chris have empowered us to do our jobs the best that we can and have encouraged us to be passionate about people.

Thank you, Kaleigh Henry, for being the best AGM2 anyone can ask for! I appreciate all of your hard work, loyalty, dedication, and innovative ways that are always trying to move our salon to the next level! It is such a wonderful feeling knowing that the salon is being taken care of when I am there and especially when I am not there. I said it from day 1 when you were a CSR – she is going to be my rock star! And look at you! I respect you and appreciate you so much and thank you for all that you do!

Since its inception in 2018, more than 70 of our general managers, assistant general managers, managers-in-training, hotel front desk managers, directors of sales, and district managers have completed our Sunray Management Development Program, Advanced Management Development Program, and Multi-Unit Leadership Program. We refine our leadership programs annually based on training paths and feedback from our teams. We continue to invest in the growth of our current and future Sunray leaders and team members.