We Wow

Grenada was struck by a rare ice storm that confined not only our guests but also our staff in the hotel for an entire week. The roads were impassable, and travel was all but impossible. We could not even walk across the parking lot without sliding down because the ice was so thick. Our maintenance man, Joey, used his personal 4-wheel drive vehicle to get much needed supplies and staff into and out of the hotel. During this time, one of our guests was without necessary medication due to the unexpected stay. Joey was able to help him get to the pharmacy. Joey delivered a really life-changing WOW for this guest even though he’s not in a traditional guest service role. Both Sunray and Hilton recognized Joey for his heroic efforts. To him it was just another day on the job, but this is what Sunray culture is all about!

I was out to eat and ran into a customer of ours from Palm Beach Tan Flowood. She made a special effort to walk over and speak to me. She told me how much she loved the team at Flowood. She mentioned a few scenarios where the team members made her feel so special. She said they even went out of their way to make sure she got the perfect spray tan. She went on and on about how friendly and helpful the team is on each visit. She said Palm Beach Tan will always be the best part of her week and shared how she told all of her friends to come see us. It is so great to hear these wonderful comments when I’m out and about.

Cynthia Phillips made beautiful and highly thoughtful Easter baskets for each of the staff members at Massage Envy Madison. Cynthia has been such a delight since she joined our team. I look forward to seeing her walk through the doors bringing all her joy and jokes in with her. I tell her to not hang out at the front desk not because she is troublesome but because she will overwork herself by adding on days and hours to anyone that might have an issue with scheduling an appointment. She has instantly bonded with every single person. We all enjoy hearing her stories from her years and years of practicing massage therapy. I believe she has brought our already amazing culture up several more levels and truly ‘wows’ our team each day.

I was so impressed with the friendliness of your staff that I just had to write to let you know how much we enjoyed our stay – the night receptionists, the Saturday morning receptionist, as well as the breakfast staff. They were cheerful, helpful, and went the extra mile. The cook selected a hot biscuit and offered it to me. The other one welcomed me to breakfast. The Friday night staff had a crowd checking in at one time, but they handled everyone personably and professionally. On Saturday morning the lady who worked the front desk offered me extra water for the road. Thanks for a wonderful experience.

Emily is our creatively talented front desk agent. Emily was sweet enough to hand craft a sympathy letter as well as bake a fresh batch of cookies for an arriving family that lost a loved one. She’s a shining example of +1 service and Hamptonality! Thank you for being “extra” and going above and beyond, Emily!

I challenged the front desk team to take the initiative to show the service providers respect each day this week. It can be as simple as helping flip their rooms, a word of encouragement, etc. Nigeria went out and bought a card for our LMT, Jim. She really went all out with a heartfelt message in the card just thanking him for being him.

I received the perfect massage from Blake! Helped me with all the tightness in my back and shoulders and helped relieve a lot of pain and muscle discomfort from head to toe. Blake gives the best, most relaxing full body massage. His deep tissue pressure is perfect. It is never too soft or too hard. He seems to know exactly how hard to apply pressure to each area and finds those stubborn spots that hide deep. Blake is also great at time management during the session, always having time for all body areas unlike some who skip the handles, calves and feet. Blake is a 10+, and I highly recommend him to anyone looking for the best deep tissue massage in Slidell.

Erin and her staff are the absolute friendliest people. Every time I walk in the door, I feel so welcome. They are sure to be personable to everyone that walks in and treats everyone the same. I am honestly not sure how they remember everyone and go above and beyond to make personal notes with every customer. The entire staff has always been the best of the best with their customer service, willingness to help and they offer products and go into great detail about anything I’m interested in. The OS location is always so clean too! Love love love the Ocean Springs location! I can’t say enough great things about this store and the staff. I recommend people here all the time, and everyone tells me how great an experience they have when they come.